FREE NZ SHIPPING ON ALL ORDER OVER $100
FREE NZ SHIPPING ON ALL ORDER OVER $100
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FAQ

How do I contact Shock Wave Fashion?

Please contact us via email: shockwavefashion@gmail.com

 

Where is Shock Wave Fashion based?

Wanganui, New Zealand

 

Can I return items for a full refund?

Shock Wave Fashion does not offer refunds!! As everything on Shock Wave Fashion is very reasonably priced and items sell out very quickly, we cannot refunds! If the wrong size is ordered, we can offer a store credit once the item is back in stock with us and is in original condition. Shipping charges will not be added to your store credit.

 

What if an item is faulty?

If you receive a faulty item you must contact us via email (shockwavefashion@gmail.com) within 24 hours of receiving the item. After 24 hours, we will not accept any faulty complaints.

 

How long will it take for my order to be processed, shipped and delivered?

Your order will be processed and shipped within 48 hours of you placing your order. Generally, once shipped parcels are delivered overnight, however sometimes it may take 2/3 days.

 

How much does shipping cost?

Shipping is $5.50 currently within New Zealand. However, Shock Wave Fashion is always looking for cheaper options for our amazing customers.